1. Overview
This Refund Policy explains when and how refunds are issued for wallet deposits made on FoxOTP ("we," "us," or "our"). FoxOTP operates on a prepaid wallet system: users deposit funds into their FoxOTP wallet and use that balance to purchase temporary phone numbers for receiving one-time passwords (OTPs) and SMS verification codes.
Refund eligibility under this policy is based specifically on whether your wallet balance has been used to complete any order, not on the outcome of the third-party service you attempted to verify with. By depositing funds into your FoxOTP wallet, you agree to the terms of this Refund Policy in addition to our Terms of Service.
2. Wallet Refund Eligibility
- If you recharge your wallet and do not place any order — your available wallet balance is eligible for a full refund of the deposited amount, excluding any non-refundable payment gateway charges (see Section 4).
- If you recharge your wallet and place an order, and that order successfully receives an OTP/SMS code — your wallet balance is not eligible for refund. Once a deposited balance has been used to complete an order and a code has been received, the transaction is considered final and non-refundable, regardless of the amount of balance remaining.
- This applies per deposit transaction: if you have completed even one successful order using funds from a given wallet recharge, that recharge is no longer eligible for refund.
3. Orders That Do Not Affect Refund Eligibility
- Orders that expired without receiving an OTP/SMS code are automatically refunded to your wallet balance as described in our order expiry process, and do not count as a "completed order" for the purposes of this policy.
- Orders cancelled within the permitted cancel-delay window before a code was received also do not count as a completed order.
- Only an order where a code was actually received counts as "completing an order" and disqualifies the related wallet recharge from refund.
4. Payment Gateway Charges
Payment gateway processing charges applied at the time of deposit are non-refundable under any circumstance. If your deposit is approved for a full refund under Section 2, the refunded amount will reflect the deposited amount minus any gateway charges incurred on that transaction.
5. How to Request a Refund
Wallet refunds are not automatic and must be requested manually. To request a refund:
- You must submit a refund request within 24 hours of the time you deposited the amount into your FoxOTP wallet. Requests submitted after 24 hours from the deposit time will not be accepted.
- Send your request by email to [email protected].
- Use the exact subject line: Refund request
- In the message body, you must include the Transaction ID of the deposit, as shown on your Payment History page in your FoxOTP account.
- Requests missing a valid Transaction ID, or referencing a deposit that has already been used to complete an order, will be rejected.
6. Processing Time
Approved wallet refund requests are reviewed and processed within 3–7 business days of submission. If the refund is approved for return to your original payment method, additional time may be required depending on your payment gateway or bank.
7. Abuse Prevention
FoxOTP monitors refund requests to prevent misuse of this policy. Accounts found submitting false, duplicate, or misleading refund requests — including requests for deposits already used to complete an order — may have refund privileges restricted, requests denied, or their account suspended or banned in accordance with our Terms of Service.
8. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our wallet system, payment gateway capabilities, or business practices. Material changes will be reflected by updating the "Last Updated" date above. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about a specific deposit or this Refund Policy, please contact us:
FoxOTP
Website: foxotp.com
Email: [email protected]